INTERNATIONAL RETURNS POLICY
Thank you for shopping with us! We hope you love your order, however if you are unhappy with your purchase and would like to return/exchange your order, please return within 28 days of receipt of purchase. Items that are accepted for a return include full price purchases and sale products. This excludes personalised items and face masks. The original shipping charges are non-refundable unless the goods are damaged or incorrect.
All products must be returned in a new and unused state and including the garment bag (if applicable). We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- you have not returned garment bag if included.
You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
INTERNATIONAL RETURNS PROCESS
1. Head to the Global E Returns Portal to generate your returns label. You will need your order number (which starts with GE) and email address handy to create this. The returns portal can be found here: https://web.global-e.com/returns/portal/oQiL
2. Once in the return’s portal, select the item/s you wish to return, choose a reason from the drop down menu and click next.
3. Your returns label and form will be generated.
4. Include the Global E returns form inside the parcel.
5. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels.
6. Return your parcel via your selected carrier.
Please return your order to:
c/o Katherine Hooker
97 Hammersmith Grove
Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe will be refunded as store credit.