Delivery

At Katherine Hooker, each piece is hand made in our London workshop by a small team of highly skilled tailors.  Although we do have many items in stock at our London shop, the majority of pieces are made specially to order.  

If you require your order earlier than the express shipping option please call our London boutique at 0207 352 5091, and we will do our very best to accommodate you.  

Delivery FAQ

Which courier company do you use?
We ship everything with DHL. Once your item(s) has been dispatched, you will receive tracking updates from DHL which will allow you to amend or change when you would like your parcel delivered, as well as see the progress of your shipment.

Can we deliver to PO BOX addresses?
Unfortunately, we are not able to deliver to a PO BOX address, so please submit an alternative address when ordering.

The country I would like my order to be delivered to is not listed.
Currently these are the countries that we are able to ship to.  If you are able to call our London boutique 0207 352 5091 we can try our very best to accommodate you. 

For international deliveries are taxes and duties paid for? 
Yes. We would like to offer a smooth delivery process, therefore we take care of all duties and taxes charges. 

Do you provide garment bags?
Yes, we provide a Katherine Hooker garment bag with each order. If returning your item please remember to include this in the parcel as we will need everything in its original packaging to issue a refund.

I need my order faster than the express option.
We make the majority of our items made to order. However we can always prioritise an order if necessary. Please get in touch and we can do our very best to meet your deadline.