Returns & Refunds
If you are unhappy with your purchase and would like to return your order for a refund, please return within 28 days of receipt of purchase.
To return an item to us, please follow the below steps:
- Fill out the Returns Form that is included with your delivery. If you no longer have this form, then please download and print a copy here.
- Pack the box with the original packaging and secure
- Please return to this address:
19 Ashburnham Road
- Return the item via a secure, trackable service. Katherine Hooker Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
When returning an item from overseas, please still make sure to follow the above steps.
Katherine Hooker Ltd. does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to us.
Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item. Alternatively you can contact the customer service team at Katherine Hooker for further assistance on +442073525091.
The above does not affect your statutory rights.